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Zyxel VSG1432-B101 not showing all xDSL statistics?

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I have been having internet trouble recently, and tech support has asked for data from the xDSL statistics page of the modem webpage. The problem is, the printout that I see is very different from what they expect to see. The tech I was talking to had no idea why. The route is a Zyxel VSG1432-B101, with Firmware V1.12(AADX.2)C0 Here are the xDSL stats I see: ..Link Power State:L0Mode:ADSL2+ TPS-TC:ATM ModeTrellis:U:ON /D:ONLine Status:No DefectTraining Status:ShowtimeDownUpSNR (dB): 9.9 14.5Attn(dB): 17.0 9.8Pwr(dBm): 15.2 5.1 ADSL2 framingBearer 0MSGc:7014B:23513M:116T:27R:1616S:0.42507.5000L:4744256D:48 CountersBearer 0SF:145879144156SFErr:00RS:221737201260578RSCorr:70RSUnCorr:00 ReXmt:80ReXmtCorr:80ReXmtUnCorr:00 Bearer 0HEC:00OCD:00LCD:00Total Cells:985088095269177Data Cells:1583292299375Drop Cells:0Bit Errors:00 ES:00SES:00UAS:2727AS:2365 Bearer 0INP:59.002.00INPRein:0.000.00delay:1615PER:16.1416.40OR:37.659.75AgR:17627.01952.01 Bitswap:0/0572/572 Total time = 39 min 52 secFEC:70CRC:00ES:00SES:00UAS:2727LOS:00LOF:00LOM:00Latest 15 minutes time = 9 min 52 secFEC:10CRC:00ES:00SES:00UAS:00LOS:00LOF:00LOM:00Previous 15 minutes time = 15 min 0 secFEC:10CRC:00ES:00SES:00UAS:00LOS:00LOF:00LOM:00 And here is an example of what the tech showed me I was supposed to see: ..============================================================================ xDSL Training Status: Showtime xDSL Profile: Unknown Traffic Type: ATM Mode Link Uptime: 0 day: 1 hour: 38 minutes============================================================================ xDSL Port Details Upstream Downstream Line Rate: 0.799 Mbps 6.015 Mbps Actual Net Data Rate: 0.800 Mbps 6.016 Mbps Trellis Coding: ON ON SNR Margin: 13.0 dB 21.1 dB Actual Delay: 0 ms 0 ms Transmit Power: 11.9 dBm 19.8 dBm Receive Power: 4.7 dBm 4.7 dBm Actual INP: 32.0 symbols 12.5 symbols Total Attenuation: 0.0 dB 0.0 dBAttainable Net Data Rate: 1.128 Mbps 10.936 Mbps============================================================================ VDSL Band Status U0 U1 U2 U3 D1 D2 D3 Line Attenuation(dB): N/A N/A N/A N/A N/A N/A N/A Signal Attenuation(dB): N/A N/A N/A N/A N/A N/A N/A SNR Margin(dB): N/A N/A N/A N/A N/A N/A N/A Transmit Power(dBm): N/A N/A N/A N/A N/A N/A N/A ============================================================================ VDSL Counters Downstream UpstreamSince Link time = 38 min 4 secFEC:00CRC:00ES:00SES:00UAS:00LOS:00LOF:00LOM:00Latest 15 minutes time = 8 min 20 secFEC:00CRC:00ES:00SES:00UAS:00LOS:00LOF:00LOM:00Previous 15 minutes time = 15 min 0 secFEC:00CRC:00ES:00SES:00UAS:00LOS:00LOF:00LOM:00Latest 1 day time = 1 hours 38 min 20 secFEC:00CRC:00ES:00SES:00UAS:1111LOS:00LOF:00LOM:00Previous 1 day time = 0 secFEC:00CRC:00ES:00SES:00UAS:00LOS:00LOF:00LOM:00Total time = 1 hours 38 min 20 secFEC:00CRC:00ES:00SES:00UAS:1111LOS:00LOF:00LOM:00============================================================================ Anyone know what gives?

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